2017/2018 RETURN POLICY

***WE DO NOT ACCEPT RETURNS WITHOUT AN RGA NUMBER BEING   ISSUED IN ADVANCE OF THE RETURN. THERE ARE NO EXCEPTIONS!

***WE DO NOT ACCEPT RETURNS FROM YOUR CUSTOMERS AT ANY TIME.   THERE ARE NO EXCEPTIONS!!!

1. TO GET AN RGA NUMBER:

  1. ONLY FAXED OR E-MAILED REQUESTS WILL BE ACCEPTED AND PROCESSED; NO VERBALS FOR ANY REASON ACCEPTED.
  2. YOU MUST PROVIDE THE INVOICE NUMBER THAT RETURNED ITEM WAS PURCHASED ON.
  3. WE REQUIRE A REASON FOR A RETURN AND/OR EXPLANATION OF THE PROBLEM.

2. TO RETURN AN ITEM WITH AN RGA NUMBER:

  1. THE RGA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF BOX WITH A MARKER PEN OR PRINTED LABEL.  
  2. A COPY OF THE INVOICE THE RETURNED ITEM WAS PURCHASED ON MUST BE INCLUDED WITH THE RETURN.
  3. ALL RETURNS MUST BE SHIPPED TO US FREIGHT PREPAID.
  4. USING OUR SHIPPING ACCOUNT WITHOUT PRIOR "WRITTEN" APPROVAL RISKS IMMEDIATE ACCOUNT TERMINATION.

3. RESOLUTION OF RETURNED ITEMS:

  1. ACCEPTED ITEMS WILL BE CREDITED OR REPLACED AT OUR DISCRETION. 20% RESTOCK CHARGE ON ALL NON DEFECTIVE RETURNS. NO RETURNS ACCEPTED AFTER 90 DAYS DATE OF INVOICE OR ANY ITEMS SCHEDULED TO BE DISCONTINUED.
  2. ITEMS NOT ACCEPTED FOR REPLACEMENT OR CREDIT MAY BE RETURNED WITH YOUR NEXT ORDER, RETURNED ON YOUR UPS/FEDEX ACCOUNT OR DESTROYED AT YOUR DISCRETION.  
  3. AFTER 30 DAYS, ITEMS NOT ACCEPTED FOR CREDIT OR REPLACEMENT WILL BE DISPOSED OF.
  4. SOME ITEMS WILL REQUIRE RETURN TO THE FACTORY OR SUPPLIER FOR DETERMINATION OF WARRANTY. *EXAMPLES ARE BOSCH, EATON-CHARLYNN, KENNEDY, MOST OTHER NATIONAL BRANDS. THESE ITEMS WILL BE SIGNIFICANTLY DELAYED FOR RESOLUTION UNTIL WE CAN GET THEM RETURNED TO THE SUPPLIER AND THE SUPPLIER TO NOTIFY US AS TO THEIR DETERMINATION OF WARRANTY.

   SPECIAL NOTES:

  1. VDO & AUTOMETER RETURNS
    WE WILL ONLY ACCEPT DEFECT RETURNS FOR VDO & AUTOMETER PRODUCTS DURING THE MONTH OF DECEMBER. EACH AND EVERY ITEM MUST BE PROPERLY MARKED WITH THE PART NUMBER AND REASON FOR THE RETURN. HOWEVER, YOU MAY CONTACT AUTOMETER DIRECTLY (NOT VDO*) TO EXPEDITE WARRANTY ISSUES IF YOU DO NOT WISH TO WAIT UNTIL DECEMBER. VDO DOES NOT ACCEPT CUSTOMER DIRECT WARRANTY RETURNS.
  2. MIRRORS WITH BROKEN GLASS MAY NOT BE RETURNED FOR CREDIT OR CLAIMED IN ANY WAY. YOU MAY REQUEST A CLAIM WITH UPS OR FEDEX WITHIN THREE DAYS OF RECEIVING DAMAGED MIRROR(S), BUT IF CLAIM IS REJECTED NO CREDIT OR REPLACEMENT WILL BE AVAILABLE.

4. CONDITION OF RETURNED ITEMS:

  1. ALL NON DEFECTIVE ITEMS RETURNED FOR CREDIT MUST BE IN THEIR ORIGINAL "UNOPENED" PACKAGING AND BE FREE OF ANY EVIDENCE OF INSTALLATION. NO ITEM WILL BE ACCEPTED WITH PART NUMBER LABELS OTHER THAN THE ORIGINALS. WRITING OF ANY KIND ON THE PACKAGE VOIDS THE POSSIBILITY OF RETURN.
  2. ALL RETURNS AND DEFECTS MUST BE PROPERLY PACKED TO AVOID ANY POSSIBILITY OF DAMAGE DURING SHIPPING.
  3. DAMAGED IN SHIPMENT ITEMS MUST BE IN THEIR ORIGINAL PACKAGING AND PROPERLY PACKED TO AVOID ANY POSSIBILITY OF DAMAGE DURING SHIPMENT.

5. RETURNS OF NATIONAL BRAND ITEMS: ALL NATIONAL BRAND WARRANTIES MUST BE ON A SEPARATE RGA REQUEST. THIS WILL SPEED UP THE RETURN PROCESS. INCLUDES EVERYTHING NOT MANUFACTURED BY LATEST RAGE.